Membership Frequently Asked Questions
Membership Frequently Asked Questions
1. How do I create an online account and log into the website?
- You will need to log into the website to order a new membership card, renew your membership, change your preferences, or to view member-only codes for retailer and partner discounts.
- First, you will need to create an online account.
- If you already have an account, you can log in using this link, or click the orange rectangle icon on the top right of your screen.
- If you do not have an account, you will need to create one using the same link, or by clicking the orange rectangle icon on the top right of your screen. Click 'Create new account' to start the process.
- You can only use the 'Request new password' button if you have previously created an account and submitted a password.
2. What membership rates do you offer and what is the criteria for different membership types?
- Please see our Membership Types page for an overview of current information and what’s included in your membership.
- If you are a Group or Club, visit the Joining your Group page.
3. Why have the membership rates and types changed?
- Our membership structure changed on 1 November 2020 following approval by the membership at the AGM 2020..
- The objectives were to improve the membership offer, including providing better benefits and more tailored, relevant advice and information; and changing the fee structure to make it simpler, fairer and more accessible, encouraging more people from all different backgrounds to join us.
- The changes will affect some existing membership types. You will receive information in your renewal letter sent 4-6 weeks before your renewal date. You can also read more in our membership changes frequently asked questions
4. Concessionary membership
Our new concessionary membership is based on the ability to pay. You are eligible for the concessionary membership if you meet any one of the criteria below.
You are in receipt of any means-tested benefits
The benefits system is complex, and we aren’t by any means holding ourselves as experts.
We will always use the ‘Turn2Us’ definition of means-tested benefits as they are a well-respected charity supporting people on low-incomes. If you receive any of the benefits listed here, you will qualify for the concession.
Note that pension credit is a means-tested benefit on this list, so that anyone in receipt of pension credit qualifies for the concession.
You are disabled
It is very much up to members themselves to identify as disabled. We will use the definition under section 6 of the Equality Act 2010 which states that you are disabled if:
You might find helpful the advice from the Citizens Advice Bureau on the definition of disability.
You are a carer
It is very much up to members themselves to identify as a carer. If you are not sure, we suggest reviewing the Citizens Advice Bureau advice for carers which has useful advice on the kinds of activities and responsibilities which constitute being a carer.
Sole income is state pension
If your sole income is from the state pension then you will qualify for this concession.
We are not able to provide any advice on pensions or pension credit. However, if you’re sole income is the state pension and you are struggling to make ends meet it is worth checking if you qualify for pension credit and the charity Independent Age also has useful advice.
5. Student membership
This concession is available for anyone of any age:
- In full-time education
- Undertaking an apprenticeship
It is also open for anyone under the age of 18 as the law now states that anyone under 18 must either be in full-time education; carrying out an apprenticeship or spend a certain amount of time working or volunteering whilst in part-time training.
6. Will checks be made on my eligibility for a specific membership category?
We will not conduct any specific checks on eligibility and Cycling UK will not be conducting “means testing” when you take out membership, as it is an honesty-based system. We have provided detailed guidance to each criteria in each question above and members will need to use this guidance themselves to determine whether they qualify for a concessionary or student membership. Please be aware that applying for the incorrect membership category may invalidate your benefits.
7. My circumstances have changed during my year of membership. Can I switch membership type?
If you would like to upgrade your membership – for example, switch from Individual to Household membership and add on additional family members; or change from Affiliated to Full Individual Membership – please contact the membership team who will be able to make the changes pro-rata for the remainder of the year.
We don’t usually offer downgrades to memberships for example, changing from full individual to student membership. You may change membership types at renewal, if you are eligible. Please inform the membership team of any required changes as soon as possible, as your renewal invitation letter will be generated several weeks before your renewal date.
To renew your membership or to switch membership type: visit www.cyclinguk.org/renew or contact us by phone or email. Please contact us to change to Household or Life Membership as these options are currently not available to switch online.
8. Become a Supporter
If you’re no longer cycling but want to remain part of Cycling UK, the new Supporter option is a way to stay involved and continue to support our wonderful work.
Supporters will still receive Cycle magazine and other communications, and contribute to campaigning, lobbying, protecting cyclists, encouraging more people to cycle and ensuring a great future for cycling across the UK.
By making a minimum donation of just £2 a month via Direct Debit, you will help to support the organisation which you have been a part of for many years.
This is not a membership and so will not include any of the other benefits available to members, including insurance cover, voting rights or access to riding with groups. Become a Supporter.
9. Membership terms
Membership runs for one year from the date of joining (with the exceptions of 5 for 4 years (no longer available to purchase from 1 November 2020), 14 for 12 months offers, 6-month membership or 3-month trial memberships).
You will receive a Welcome email and temporary membership card within 24 hours, and Welcome pack in the post within 2-3 weeks (with the exception of digitial-only 6-month and 3-month trial memberships).
10. Cancellation and refunds:
We are sorry to see you go, but if you do wish to cancel your membership, here are some frequently asked questions. Please remember that we are an independent charity and are heavily reliant on membership subscriptions, donations and the goodwill of our members to continue our campaigning and project work across the UK.
- How do I cancel my membership? Can I get a refund?
If you wish to cancel your membership, please notify Cycling UK by email or telephone. A 14-day money back guarantee is offered to all new/renewing members should you for any reason wish to terminate your membership within 14 days of your join date, or renewal date. After 14-days: we do not usually issue refunds. There are no refunds available on life memberships.
- I am currently injured and am unable to ride. Can I pause my membership until I’m back on my bike
Unfortunately we are unable to stop / start memberships during the membership period.
11. Renewing and lapsed memberships
All members receive a renewal invitation letter and new membership card between 4-6 weeks before the end of their membership period. Your new membership card needs to be activated before it is valid.
If you are on direct debit, you do not need to do anything. Your membership will continue and your new card is valid.
If you are not on direct debit, you need to make a payment to renew your membership and activate your membership card. The easiest way to do this is to renew online.
Your benefits, including third-party liability insurance and access to the legal incident helpline will end on your membership expiry date.
Cycling UK will send you a number of renewal reminders. You have a period of two months in which to renew. After this, your membership will lapse and you will need to join up again as a new member. You will lose your original joining date and will also not have been covered by our benefits during the period in-between memberships (note that a claim could be made against a liability policy for a number of years after your policy has ended).
Please ensure that you do renew on time to avoid the extra administration and costs of starting a new membership.
12. I have lost my membership card – how can I get a replacement?
You can request a new card online when logging into your account.
We will replace your card for free, but please do consider a donation to cover production and administration costs.
If you still hold a CTC card, we recommended that you change to a Cycling UK card, as some partners may not recognise the older style. You can upgrade your card for free.
Replacement cards can take up to 4 weeks to arrive.
13. Promotional gifts, offers and competitions:
Do I qualify for the 14 months for 12 annual direct debit offer if I’m already a member, but currently paying by a different method?
The 14 months for 12 direct debit offer is available to new annual direct debit payers, or those who have not had an annual direct debit with Cycling UK for at least three years.
14. Joining gifts
For terms and conditions relating to specific offers, please visit the relevant promotional web page.
Joining gifts are only available to new members (including the recipients of gift memberships), or those who have not taken out a membership with Cycling UK in the last three years.
Affiliated individual membership (including gift affiliated individual memberships) are excluded from joining gift offers.
Cycling UK staff are not obliged to give out codes/URLs by email or over the phone if an individual has misplaced / forgotten this information. We run several promotions throughout the year so new offers are advertised regularly.
If a promotion has a specified end date, the code or URL can no longer be applied once this date has passed. If there is no end date quoted, please contact the membership team if you are unsure whether an offer is still valid.
15. Retailer/ show discounts and offers
The terms of our member benefits offers are set by our individual partners. Please see specific details on the member benefits web pages here.
To view member-only codes and vouchers, you will need to log into the website. Please see the first FAQ above for instructions on how to set up an online account.
16. Cycle Activity Provider (CAP) Insurance
CAP insurance is purchased as an annual product so unlike membership, cannot be paid for by monthly direct debit.
CAP insurance is non-refundable if cancelled partway through the year.
Only full individual members are eligible for the discounted CAP insurance rate.