The Inclusive Cycling Experience terms and conditions: Loans

3.4. The loan commences at the start date on your booking confirmation and will continue until the Inclusive Cycle is returned to us on the due date at the loan location where you collected the Inclusive Cycle (“Loan Period”).  

3.5. Collection of the Inclusive Cycle must take place within 24 hours of the start date on your booking confirmation, failure to do so will result in the automatic cancellation of the booking.  

3.7. On collection of the Inclusive Cycle at the start of your loan, you must inspect and agree that the Inclusive Cycle is in good condition prior to leaving the loan location.  

3.8. You must return the Inclusive Cycle clean and in the same condition as you collected it in (excluding any fair wear and tear from use in compliance with these Terms).  

3.9. You must return the Inclusive Cycle and any accessories on the date, time and place stated on your booking confirmation at the end of the Loan Period. If the Inclusive Cycle (including any accessories) is not returned to us on or before the last day of the Loan Period, we reserve the right to charge a late fee of up to £1500 in accordance with clause 5 below.  

3.10. You can only book one Inclusive Cycle per person, along with an additional cycle for a carer or support person. Loans may be extended, or reoccurring loans are permitted. However, as a fair usage policy, beyond two loans, this will be at Cycling UK’s discretion to provide opportunities to as many people as possible.  

3.11. You agree to participate in our monitoring and evaluation process, which includes a pre-loan survey and one post-loan surveys. You can respond anonymously to the surveys.  

3.12. Following your participation in the Programme, Cycling UK may contact you to invite you to take part in further research into the Programme and your participation in it.  

3.13. You will receive essential correspondence from us to manage your booking, and to access our monitoring and evaluation surveys (see clause 3.13).  

4. Your obligations

4.1. When using the Inclusive Cycle you must:

4.1.1. comply with these Terms and all applicable laws;  

4.1.2. abide by the Highway Code;  

4.1.3. observe all traffic signs and signals;  

4.1.4. ensure that the Inclusive Cycle is road worthy prior to use (including before each use that the tyres, brakes, saddle and bell are fit for use);  

4.1.5. use the Inclusive Cycle reasonably and responsibly;  

4.1.6. use the Inclusive Cycle in accordance with any instructions provided by us and/or the manufacturer;  

4.1.7. if an electric inclusive cycle is loaned, please return it fully charged, ensure good care of the e-cycle's lithium battery: follow the charging instructions provided by us or the manufacturer; don't expose the battery to extreme temperatures; don't drop the battery or tamper with it in any way, and only use the battery to power the inclusive E-Cycle. If the battery is damaged, please report it to us by email to: inclusivecycling@cyclinguk.org

4.1.8. look after the Inclusive Cycle; and

4.1.9. securely lock the Inclusive Cycle when it is not in use or is unattended: in a secure place, to a fixed object, and using the lock provided. If the Inclusive Cycle is stolen while left unlocked or unattended by you, we may charge a penalty fee.  

4.2. When using the Inclusive Cycle (including any accessories) you must not:

4.2.1. leave the Inclusive Cycle unattended or unsecured;

4.2.2. use the Inclusive Cycle beyond the purpose it was intended for. For example, you must not provide or operate a courier service, deliveries or use it for any business purpose;

4.2.3. sell, lend, give, hire out, rent or otherwise part possession with the Inclusive Cycle or allow any other person to use the inclusive Cycle;

4.2.4. damage, deface or vandalise the inclusive Cycle;  

4.2.5. load the inclusive Cycle:      

(a) with a total weight of more than 250lb (130kg);

(b) with more than one person at a time;

(c) with a basket with a total weight of more than 20lb (10kg);  

(d) with a basket with any animals, children or persons;  

4.2.6. carry dangerous, hazardous or flammable substances or any object likely to cause injury to you and / or cause damage to the Inclusive Cycle and / or that is prohibited by law;  

4.2.7. use the Inclusive Cycle for racing or stunt or trick riding;  

4.2.8. use the Inclusive Cycle while under the influence of alcohol or other drugs;  

4.2.9. use the Inclusive Cycle while texting or on your mobile phone;  

4.2.10. dismantle or tamper with the Inclusive Cycle (or in any way attempt to do so);  

4.2.11. add or attach accessories or trailers to the inclusive Cycle;  

4.2.12. use the Inclusive Cycle for criminal activities;  

4.2.13. use the Inclusive Cycle for antisocial behaviour (including, for example, in a manner that causes or is likely to cause harassment, alarm, offence or distress to others);

4.2.14. leave the Inclusive Cycle in any place where it will obstruct a public thoroughfare, such as a pavement, cycle lane or road; and

4.2.15. under no circumstances take the Inclusive Cycle outside of the United Kingdom.  

5. Late or non-return of Inclusive cycle

5.1. if the Inclusive Cycle is not returned to us by the end of the Loan Period in accordance with clause 3.11 above (date, time and place), you will be charged a late return fee of £50 each day the Inclusive Cycle is not returned to us after the Loan Period has expired (“Late Return Fee”) plus a recovery fee of £200 (“Recovery Fee’) if we need to recover or repossess the E-cycle. The Late Return Fee will be capped at £1,500 and shall be payable on demand as a debt on the earlier of the date you return the Inclusive Cycle to us, or thirty (30) days after end of the Loan Period.  

5.2. in addition to charging and recovering the Late Return Fee and Recovery Fee, we reserve our rights in relation to the late or non-return of the Inclusive Cycle and any accessories, including by taking steps to find and repossess the Inclusive Cycle from you, by taking proceedings against you, and / or reporting any evidence of criminality to the police. Our inclusive Cycles are equipped with anti-theft GPS tracking devices that may be activated in the event of theft or non-return to enable the recovery of such inclusive cycles.  

6. Safety

6.1. We want you to have a safe and enjoyable experience when using the Inclusive Cycle. In addition to complying with our use requirements outlined in clauses 4.1 and 4.2 above and exercising caution and good judgement, we strongly advise that you wear the helmet provided and use appropriate safety equipment and clothing when using the Inclusive Cycle (including the lights provided) and follow our guidance and safety tips.  

6.2. You accept that cycling has risks, and you will cycle safely and responsibly. You are responsible for ensuring that you are physically able to safely use the Inclusive Cycle and you ride at your own risk.  

7. Exclusion and suspension

7.1. If at any time you do not comply with these Terms and / or any applicable laws we may exclude or suspend you from participating in the Programme and using the inclusive Cycle.  

7.2. Where non-compliance with the Terms is of a criminal nature (including theft of the Inclusive Cycle) we reserve the right to refer the matter to the police and to disclose relevant information to the police. Information provided by the police regarding non-compliance with these Terms and any applicable laws may be used to exclude or suspend you from participating in Programme and using the inclusive Cycle.  

7.3. If you are excluded or suspended from the Programme we will cancel your loan of the Inclusive Cycle and you must return the Inclusive Cycle (and any accessories) to us at the place stated in your booking confirmation immediately or a Late Return Fee will apply. We reserve the right to take further action should you fail to return the inclusive Cycle.  

8. Problems and repairs

8.1. If you experience any problem with the Inclusive Cycle please stop using the Inclusive Cycle as soon as it is safe to do so and notify us without delay at inclusivecycling@cyclinguk.org  

8.2. We will use reasonable efforts to repair the Inclusive Cycle or procure a replacement inclusive Cycle, where possible, with the exclusion of;  

8.2.1. saddle adjustments, which you can reasonably carry out yourself; or  

8.2.2. damage as a result of your misuse.

8.3. In case of a problem or repair with the Inclusive Cycle, we are under no obligation to extend the loan period.  

9. Accidents, damaged, lost or stolen inclusive Cycles

9.1. You must report (as soon as possible) any damaged, lost or stolen Inclusive Cycles to us by email to: inclusivecycling@cyclinguk.org

9.2. In the case of theft of the Inclusive Cycle you must also report this to the nearest police station, notifying them of your involvement in the Programme, and you must obtain and provide to us, by email, a copy of the incident reference number, as well as photographic evidence from the place where the Inclusive Cycle was stolen.  

9.3.  If you are involved in an accident, or damage or injury is caused to someone or something while using the Inclusive Cycle you must stop using the Inclusive Cycle when safe to do so and notify us of the accident and any damage to the Inclusive Cycle by email to: inclusivecycling@cyclinguk.org. If you are involved in a collision, including any minor collisions, you must also report it to the nearest police station, notifying them of your involvement in the Programme, and you must obtain and provide to us, by email, a copy of the police incident reference number.  

9.4. Under no circumstances should the Inclusive Cycle be left unattended or unlocked. If the Inclusive Cycle is stolen while left unattended or unlocked and you fail to provide the relevant evidence, we may charge a penalty fee of up to £1500.

10. Liability and insurance

10.1. The Inclusive Cycle and any accessories remain our property (or the property of our partners, as applicable) during the loan.  

10.2. You are responsible for any loss, theft or damage to the Inclusive Cycle and any accessories we provide to you during the loan.  

10.3. We are not liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events beyond our reasonable control.  

11. Data protection

Our Privacy Policy (link included below) governs how we may use your personal information. Please read the Privacy Policy carefully for information about how we use your personal information.

12. Cancellation

12.1 You may amend, cancel or end your hire of the Inclusive Cycle earlier by returning your Inclusive Cycle to the location where you picked up the Inclusive Cycle or by contacting us or at the location where you hired the E-Cycle.  

12.2 Your hire is conditional on the Programme continuing. We may immediately cancel our hire to you on notice for any reason, including but not limited to, the Programme ending. If your hire is cancelled you must return the Inclusive Cycle to us without delay to the place stated in your booking confirmation.  

13. Complaints

13.1. Please email us if you have any enquiries or complaints.  

14. Updates

14.1. We may change these terms and conditions from time to time.

15. Other

15.1. You must notify us of a change of your address or any other updates to your details as soon as it is practical to do so by emailing: inclusivecycling@cyclinguk.org

15.2. Nobody else other then you and us is a party to this agreement. No other person shall have any rights to enforce any of these Terms.  

15.3. You may not transfer or assign any of your rights under these Terms to any other person.  

15.4. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be struck out and the remaining provisions shall be enforced to the fullest extent under the law.  

15.5. Failure to enforce any right or provision under these Terms shall not constitute a waiver of such a right or provision.  

15.6. If these Terms are translated into any other language and there is any inconsistency between the versions of the Terms, this English language version shall take priority.  

15.7. These Terms shall be governed by English and Welsh law and any disputes between us regarding these Terms will be heard in the English and Welsh courts.