Cycle SOS: real stories, real support

Cycling should be enjoyable, but when something goes wrong, it is important to know that expert support is available.

One of the valuable benefits of Cycling UK membership is access to the incident support service delivered in partnership with Fletchers Solicitors

Whether you have been involved in a collision, suffered damage to your bike, or need support navigating a compensation claim, the specialist team at Fletchers Solicitors can guide you through the process.

I was knocked off my bike by a driver who didn’t see me. After I called the incident line on the back of my Cycling UK card, Fletchers picked up my case and dealt with it in a very professional manner. I received regular updates throughout, and they brought the case to a successful conclusion. I would definitely recommend them Mike, Member testimonial

Protecting riders and their bikes

Like for example, a member who recently instructed the team at Fletchers Solicitors. They were involved in a collision with a motor vehicle which hit the back of the member’s classic, steel-framed bike. The rider sustained injuries which required medical attention.

For the team at Fletchers Solicitors, there were two immediate issues to deal with: the bike and the rehabilitation programme. The bike is a specialist/vintage bike which will have to be assessed for repair costs; Fletchers Solicitors has its own engineering expert to assess the damage and write an expert’s report for the claim.

He will focus on the integrity of the frame and value of component parts and place a value on the repair costs.

Regarding rehabilitation and treatment to help the rider recover as well as possible as soon as possible, Fletchers Solicitors immediately started looking at providers of medical intervention local to the rider to assess their needs and recommend a plan of intervention with timings and costs.

The company is committed to early intervention to help clients with their recovery, often finding that riders are focused on arranging repairs for their bike as a priority so that the bike can be ridden again as soon as the rider is able.

The Cycling UK Incident Line means members can access specialist advice quickly and start their recovery journey. Fletchers Solicitors can also help non-members but offers different terms of business to the preferential terms offered to Cycling UK members.

Read on for more real-life stories from members who have been supported by Cycle SOS at Fletchers Solicitors.

After a road traffic accident while cycling, I contacted Cycling UK who put me in touch with Fletchers. Diane was professional, supportive and reassuring throughout the whole case. Her attention to detail, understanding, and insight were above and beyond. I would highly recommend Fletchers for any legal issues Gaz, Member testimonial

Cycling UK member saves £40,000 through membership benefit

A Cycling UK member was cycling to work when they were involved in a collision with a motor vehicle at a roundabout. They suffered serious injuries and were unable to identify the driver.

The claim included compensation for serious physical and psychological injuries, loss of earnings, damaged equipment, rehabilitation costs, care and assistance, medication and future treatment needs.

Because the member used Cycling UK’s trusted legal partner, Fletchers Solicitors, they retained 100% of their compensation and saved £40,000 in legal fees.

Professional, expedient and collaborative in all matters. I really valued the clear and prompt communication from the team throughout. Thank you Member testimonial

Support after a hit-and-run collision

Fletchers Solicitors were contacted by a rider who sustained significant injuries after being struck from behind by a driver who failed to stop. The claim included compensation for injuries, damage to the bike and clothing, rehabilitation costs, and support provided during recovery.

Where a driver cannot be traced, Fletchers Solicitors can advise claims through the Motor Insurers Bureau Untraced Drivers Scheme.

Absolutely brilliant from start to finish. The team kept me informed throughout, provided reassurance when needed, and handled my case professionally. Because I was a Cycling UK member with insurance, my case was handled without fees to me. I would definitely recommend Fletchers Solicitors and will continue to be a Cycling UK member knowing they are there if I ever need support again Stephen, Member testimonial

Need support after an incident?

Cycle SOS is available as part of your Cycling UK membership, providing access to expert guidance and legal support from cycling specialists at Fletchers Solicitors. Find out more about Cycle SOS and the full range of member benefits available through Cycling UK.