Frequently asked questions (FAQs) and Cycling UK’s membership terms and conditions

Membership FAQs

Online account

Will I have an account created automatically upon joining?

You will not automatically have an online account created for you when you take out a Cycling UK membership. You will need to create your online account following the steps below.

How do I create an account?

From our website click on ‘Log in’ in the top right-hand corner. From here scroll down to where you see ‘Don’t have an account? Sign up now’. When signing up, please use the email and full name on your membership record. As part of the process, you’ll receive an email containing a one-time passcode to finish setting up your account.

Please note: each membership must have a unique email address.

What can I do with my online account?

An online account will enable you to access your membership online. Through your online account you will be able to:

• Renew your membership within your renewal period
• Request a new membership card
• Change your details including postal address and email address
• View your exclusive member benefits and offers

How can I change my password?

To reset your password, visit the Cycling UK website and click ‘Log in’ in the top right-hand corner of the page. Below the log in fields, select ‘Forgot your password?’ and follow the on-screen instructions to reset your password.

I have a Household membership. Can each member of my household have their own online account?

Each household member can have an online account to access their digital membership card, update their personal details and access member benefits, however the primary contact will be the only member who can make any changes to the membership itself and renew the membership within the renewal period.

Why can’t I see my membership/the system is saying I’m not a member when I try to log in?

If your membership is active but isn’t showing when you log in, you may be logging in with an email address that isn’t linked to your membership record. Your membership will only appear when you sign in using the same email address and full name we hold on your membership record. If you need to check your membership details, or update the email linked to it, please contact us at [email protected] or call 01483 238301.

I am trying to log in, but it says, ‘We can’t seem to find your account’.

This message usually means the email address you are using is not linked to your membership record. Please contact the Membership team so we can check your details and help you access your account.

Why is it showing ID already exists?

If you are trying to sign up but you see the error message ‘ID already exist’, this means you already have an online account and must go down the log in route, rather than the create a new account route.

What can’t I do online?

Once logged into your online account, you will not be able to do the following:

• Change your name
• Cancel your membership

Please contact the Membership team if you would like to do any of the above.

How do I change my email address?

Once you are logged into the Cycling UK website, you will need to click ‘My account’ in the top right-hand corner. You will then need to click on the grey box which says, ‘Update your email address’. This will bring up a form where you can add your updated email address.

Can I have more than one membership linked to my account?

Yes, you can. For example, if you have an Individual membership and you are also the primary contact for a Group membership, you will be able to see both memberships once you have logged into your online account – as long as both memberships are linked to the same email address and name.

Joining Cycling UK

How can I take out a membership with Cycling UK?

• Online: You can join Cycling UK via our website
• Phone: Call our team at 01483 238301. Our phone lines are open Monday to Friday, from 10am to 4pm

What membership types do you offer?

• Individual: One adult (18 or older)
• Household: Two adults and unlimited children under 18 living at the same address
• Concessionary: One adult in full-time education, receiving means tested benefits, disabled, a carer, or whose sole income is the State Pension
• Cycle Activity Provider (CAP): One adult to cover cycle instructing, on and off road
• Group: Cover on and off road for cycling, community or campaigning group
• Life: One adult with lifetime Cycling UK membership

Can I join if I live overseas?

Yes. However, to get all the membership benefits and be covered by the insurance, only Cycling UK members who normally resident in Great Britain, the Channel Islands, Northern Ireland or the Isle of Man will be insured.

How can I pay for membership?

You can make payment by:

• Direct Debit – annual payment
• Direct Debit – monthly payment (excludes Group and CAP additional memberships)
• One-off card payment
• BACs payment (please contact the Membership team for details)

Please note: if joining by Direct Debit, payment will be taken three weeks after joining, due to the time it takes to set up new Direct Debit Instructions. You will receive confirmation of your Direct Debit mandate which will confirm the date and amount of the membership payment. Your membership will be active from the date you joined.

When will I receive my membership card and welcome pack?

All new Cycling UK members will receive a membership card on joining in the post. Your card should arrive within 2-3 weeks of joining. In the meantime, you will receive a welcome email straight after signing up with details of your membership and your new membership number.

What insurance is included with membership?

• Individual/Household/Cycle Activity Provider (CAP)/Life: £10 million third party liability insurance. This protects you against claims made against you for injury, loss or damage you may have caused while cycling.
• Group: £10 million Organisers’ Liability insurance. This provides cover for ride leaders, volunteers and committee members (officials) for groups involved in running group rides or events. The insurance provides cover for claims made against officials resulting from loss, injury or damage suffered to third parties due to their negligence, provided the ride is organised according to Cycling UK’s rules and guidance.

Membership benefits

What benefits will I receive as a member?

As a member, you will:

• Support our charity: help get more people cycling
• Insurance and legal advice: £10 million third party public liability cover and access to a 24-hour legal advice helpline
• Free bi-monthly Cycle magazine: the UK’s most read cycling magazine
• Retailer benefits: Save money at selected retailers, including Ortlieb, Evans Cycles and Saddle Skedaddle
• Bikmo cycle insurance: access exclusive member discounts on specialist cycle insurance from Bikmo
• CycleClips newsletter: An entertaining weekly e-newsletter, packed with the latest cycling news

How often will I receive Cycle magazine?

You will receive a physical copy of Cycle magazine every two months.

I have not received my Cycle magazine. What should I do?

Please contact the Membership team so they can investigate why you have not received the magazine, check we hold your current address and ensure you receive a replacement copy.

Can I opt out of receiving the physical copy of the magazine?

If you prefer to opt out of receiving a physical copy of the magazine, please contact the Membership team.

Can I view a digital version of Cycle magazine?

Yes. Cycling UK members can access digital editions of Cycle magazine through the Cycling UK website. Simply log in to your online account, then visit the Cycle magazine page to view current and past issues online.

How can I opt into CycleClips?

You will need to click on ‘email preferences’ at the bottom of your welcome email or any Cycling UK emails to let us know what you’d like to hear about.

How do I access member discounts and offers?

You will need to be logged into your online account to access all your membership benefits. Once logged in, click ‘My account’ in the top right-hand corner and then click on the grey box ‘View your Cycling UK membership benefits’. From here you will be able to see all your exclusive member benefits and find out how to claim each one.

How do I claim legal support if I need it?

Call Cycle SOS via the Cycling UK Incident Line on 0330 107 1789 to speak to a specialist adviser or visit their website.

Insurance and claims

What insurance is included with my membership?

• Individual/Household/Cycling Activity Provider (CAP)/Life: £10 million third party public liability insurance. This protects you against claims made against you for injury, loss or damage you may have caused whilst cycling.
• Group: £10 million Organisers’ Liability insurance. This provides cover for ride leaders, volunteers and committee members (officials) for groups involved in running group rides or events. The insurance provides cover for claims made against officials resulting from loss, injury, or damage suffered to third parties due to their negligence, provided the ride is organised according to Cycling UK’s rules and guidance.

What do I do if there has been an incident?

If you have been involved in an incident and you are injured, call the Cycling UK incident line on 0330 107 1789 for assistance in making a claim.

If you think you may have been involved in an incident that may lead to a claim being made against you or your club’s officials, please contact Bikmo as soon as possible on 01244 727100 (lines open 9am-5pm Mon-Fri) or at [email protected]. You can submit a claim 24/7 at bikmo.com/cyclinguk.

Am I covered when cycling abroad?

Membership insurance provides worldwide cover, excluding the USA and Canada.

Where can I find my insurance documents?

Generic insurance documents are available on the Cycling UK website and can be accessed at any time on our insurance documents hub. These documents provide an overview of the insurance cover included with membership.

If you hold a Group or Cycle Activity Provider (CAP) membership, you will receive your personalised insurance guidance notes via email when you join and at renewal.

What is not covered by my insurance?

• Competitive or racing activities of any kind
• Cycling in the USA or Canada
• Cycling carried out as part of your employment, such as working as a cycle courier
• Damage to property belonging to a member of your immediate family or household
• Use of an e-bike that does not meet the legal requirements for electrically assisted pedal cycles
• Skills sessions, training activities or led instruction, unless the appropriate Cycle Activity Provider (CAP) membership and cover is in place
• Cover for members who are permanently resident outside the UK
• Activities where a suitable risk assessment has not been completed when one is required
• Self-led rides organised by Cycling UK groups
•  Events involving more than 200 participants, unless specifically agreed

This is not a complete list of exclusions. Please refer to the relevant insurance policy documents and guidance notes for full details of the cover available.

Managing your membership

How can I update my details?

You can update your details by logging onto your online account. From here you can click on ‘My account’ in the top right-hand corner and then click the grey box ‘Update your personal details’. You will then be able to update your contact details and postal address.

To change your email address, once you are logged into the Cycling UK website, you will need to click ‘My account’ in the top right-hand corner. Then click on the grey box which says, ‘Update your email address’. This will bring up a form where you can add your updated email address.

I’ve lost my membership card. How can I request a new one?

Once you are logged in to the Cycling UK website, click on ‘My account’ in the top right-hand corner of the page. Select the grey ‘View your digital membership card’ box to view your digital membership card. Below this, you will also find the option to request a replacement membership card.

Alternatively, you can contact the Membership team, and we will be happy to arrange a new membership card for you.

How can I get a membership card for the additional members on my Household membership?

You can request an additional membership card through the online account of the additional member or please contact the Membership team.

How can I change my membership to a different type?

You can change your membership type when your membership is due for renewal, either by renewing online or by contacting the Membership team. If you would like to switch to a different membership type before your renewal date, please contact the Membership team. We’ll be happy to discuss the available options and help arrange any changes to your membership.

Can I transfer my membership to someone else?

Memberships are personal to the named member and cannot be transferred to another person.

Can I pause my membership?

Cycling UK memberships cannot be paused or put on hold. Your membership will continue until the end of your current membership term unless it is cancelled.

How can I cancel my membership?

If you would like to cancel your membership, we’re here to help make the process as straightforward as possible. If you pay by card, your membership will not renew automatically and will expire at the end of your current membership term. No further action is required. If you pay by Direct Debit and would like to cancel your membership, please email the Membership team at [email protected]. Once your cancellation has been processed, we will send you a confirmation email.

If you have any questions about your membership before cancelling, we’re always happy to help.

Why has my membership been cancelled?

If you did not request the cancellation of your membership but have received a cancellation email, it is usually because there has been an issue collecting your payment.

If you pay by Direct Debit, this may be because your Direct Debit instruction has been cancelled or we have been unable to collect a payment.

If you are unsure why your membership has been cancelled, please contact the Membership team or call 01483 238301. We will be happy to investigate what has happened and discuss the options available to get your membership back in place.

How can I get in touch with the Membership team?

The team is here to help with any questions about your membership, including renewals, payments, changes to your membership type and account updates.

You can contact the team by email at [email protected] or by calling 01483 238301.

Our office hours are 8.30am to 5pm, Monday to Friday (excluding bank holidays). Telephone lines are open 10am to 4pm, Monday to Friday (excluding bank holidays). We aim to respond to all enquiries within five working days.

Can I manage my communication preferences online?

You will be able to access the Cycling UK contact preference centre at the bottom of any Cycling UK email and choose how you’d prefer to hear from us.

Is there a digital membership card?

Cycling UK members can view a digital version of their membership card through their online member account.

You can access your digital membership card at any time by logging into your account from a smartphone, tablet or computer. Please note that the digital membership card cannot currently be added to Apple Wallet or Google Wallet.

If you are having trouble accessing your digital membership card, please contact the Membership team and we will be happy to help.

How do I update my Direct Debit details?

If you need to update your bank account details for an existing Direct Debit, please email the Membership team or call on 01483 238301.

How secure is my data?

Cycling UK takes the security of your personal information seriously and is committed to protecting your data. We only collect and use your information in line with our privacy policy and applicable data protection legislation. We have measures in place to safeguard your personal data and help prevent unauthorised access, disclosure or misuse. For more information about how we collect, use and protect your data, please see our privacy policy.

Renewing your membership

How can I renew my membership?

You can renew your Cycling UK membership online by logging into your member account and following the renewal instructions. If you prefer, you can also renew your membership by contacting the Membership team by calling 01483 238301.

If you pay by Direct Debit, your membership will usually renew automatically each year, so there is no need to take any action unless your payment details have changed.

If you need any assistance with renewing your membership, our team will be happy to help.

Will I receive a reminder before my membership renews?

Yes. We will send you a renewal letter approximately two weeks before your membership is due to renew. If you pay by card, this letter will remind you to renew your membership before it expires. You will also receive email reminders where we hold a valid email address for you. If you pay by Direct Debit, your renewal letter will confirm the date your payment will be collected and the amount that will be taken.

For membership types that include a membership card, your membership card will be attached to the letter and will become active once your renewal payment has been successfully received.

If you’re unsure when your membership is due for renewal, you can check your membership details by logging in to your online account or by contacting the Membership team.

What if I am late renewing my membership?

If your membership expires, you will have a two-month grace period during which you can renew and continue your membership. We recommend renewing as soon as possible to ensure you continue to receive the full benefits of membership. You can renew online through your member account or by contacting the Membership team. If your membership has been expired for more than two months, you will need to rejoin and take out a new membership.

If you're unsure of your membership status or need help renewing, please contact the Membership team.

Gift membership

How can I buy a membership for someone else?

You can purchase a Cycling UK membership as a gift for someone else through our website. You just need to select the membership type you wish to purchase and then select ‘Gift this membership’.

When will the recipient receive their gift membership?

Gift memberships are usually activated straight away unless you request for the membership to start on a specific date.

The recipient will receive their welcome pack and membership information by post, which typically arrives within 2-3 weeks.

Will the recipient know who purchased the gift membership?

Yes, gift memberships include the name of the person who purchased the gift, so the recipient will know who the membership is from. You also have the option to include a personalised message.

Gift Aid

How can I Gift Aid my membership?

If you’re a UK taxpayer, you can add Gift Aid to your Cycling UK membership. Gift Aid allows us to claim an extra 25p from HMRC for every £1 you pay in eligible membership subscriptions, at no additional cost to you.

You can add Gift Aid:

• When joining online by selecting the Gift Aid option during the join process
• Through our online Gift Aid declaration form
• By contacting the Membership team, who can add a Gift Aid declaration to your membership

What membership types are eligible for Gift Aid?

Members with Individual, Household and Concessionary memberships are eligible to opt into Gift Aid. Other membership types, i.e. gift membership, Cycle Activity Provider membership, Group membership and Life membership, are not eligible at the current time.

How can I check if I have Gift Aided my membership/donation?

If you are unsure whether you have already signed up for Gift Aid, please contact the Membership team and we will be happy to check for you.

Can I cancel my Gift Aid declaration?

Yes, you can cancel the declaration at any time by emailing your full name, address and Cycling UK membership number to [email protected] or by calling us on 01483 238301.

For additional Gift Aid FAQs please visit our website.

Voting rights and AGM

What is my AGM voting rights?

Individual, Household and Cycle Activity Provider (CAP) individual members are all entitled to vote at our Annual General Meeting (AGM). Details of the AGM, including your unique voting code and instructions on how to cast your vote, will be sent to you before the AGM each year.

Affiliated Group and Supporter memberships do not include AGM voting rights and are not eligible to participate in the AGM. If you would like to change to a membership type that includes voting rights before your next renewal date, please contact the Membership team and we will be happy to help.

When are the AGMs held?

Cycling UK’s Annual General Meeting (AGM) is usually held once a year in the autumn. Members who are eligible to vote will receive advance notice of the AGM, along with information about the resolutions being considered and instructions on how to cast their vote.

How do I submit a question for the AGM?

We welcome your questions during the AGM. To ensure we address as many queries as possible during the meeting, we kindly request you to submit your questions in advance.

While we aim to respond to as many questions as time permits, any queries we are unable to address will be followed up in a Q&A document post-meeting.

Why have I not received my voting information?

If you have not received your ballot paper or two-part security code, please contact us at [email protected].