Membership and Supporter Care Officer

Closing date: 
Friday, 30 August 2019


Membership and Supporter Care Officer - £26,000pa - based in Guildford

At a time when cycling is enjoying huge public interest, Cycling UK is seeking a dynamic and enthusiastic individual to join the charity to help achieve our mission to get 1 million more people cycling. As part of the membership team focused on growing our member base you will be the first point of contact with our 67,000 members and supporters, delivering the overall customer service experience and administration for membership, fundraising and donations.  

Successful candidates will ideally have experience of working within a lively and energetic customer care or sales/telesales environment, strive for high levels of customer satisfaction and have excellent verbal and written communication skills.   

If you’re go-getting, full of bright ideas, love talking and have a keen eye for detail we’d love to have you on board.

To apply for this permanent full-time post, please complete the application form directly addressing the Job Description and Person Specification and along with your covering letter email as attachments to We would also request that you complete our Equal Opportunities survey at

Please note the closing date for applications is 12.00 noon on Friday 30th August 2019.  Interviews will take place week commencing 9th September at our head office in Guildford.